Renée Balcom

Renée Balcom is a healthcare advocate, care strategist, and entrepreneur whose career has been defined by one purpose: helping people find their way through complex care systems when they need it most.

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With more than a decade of professional healthcare advocacy and consulting experience, Renée built a reputation as a trusted guide for individuals, families, and professionals navigating medical decisions, care transitions, behavioral health challenges, long-term care planning, and the coordination of critical services. Her work has always centered on bringing clarity, connection, and confidence to situations that often feel overwhelming and uncertain.

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After years of leading successful advocacy work, Renée stepped into retirement. But when the COVID-19 pandemic exposed just how fragile and fragmented access to care had become, she saw families and providers struggling like never before. The need was urgent — and she answered the call.

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Coming out of retirement, Renée founded Scroll.care Case Management Services (CMS) to provide hands-on care coordination, medical navigation, and advocacy during a time when the system was strained and families had nowhere to turn. CMS quickly became a lifeline,  helping clients navigate medical crises, coordinate services, identify resources, and close critical gaps in care.

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Through this work, Renée began to see a larger pattern.

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The challenge wasn’t just coordination,  it was access. Families didn’t know where to find trusted help. Providers were working in silos. Valuable resources existed throughout the community, but access depended on referrals, personal connections, or hours of searching.

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The same question surfaced again and again:

“Why isn’t there one trusted place to find all of this?”

That question became the foundation for Scroll.care.

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Built directly from real-world case management experience, Scroll.care is a web-based platform designed to connect care seekers with vetted, background-checked providers across healthcare, behavioral health, social services, home support, and quality-of-life services. The platform was created to simplify access, increase transparency, and build a connected care community where people can find the right help quickly and confidently.

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Today, Scroll.care Case Management Services remains the clinical and operational heart of the organization, ensuring the technology stays grounded in real needs, real challenges, and real people.

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In addition to leading Scroll.care, Renée has been a strong advocate for patient rights, care transparency, and system accountability. She has served on community health boards, contributed to state-level initiatives, and continues to educate and speak on improving care coordination and access.

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Based in Sacramento, California, Renée’s mission is clear:

To transform a fragmented system into a connected care community,  where no one has to navigate care alone.

Joy Draper

Joy Draper is the President of both Scroll.care and Scroll CMS.care, where she leads the development of innovative solutions that transform how individuals, families, and professionals access trusted care and support services.

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Born and raised in Sacramento, California, Joy grew up in a family of small business owners, where she developed an early understanding of entrepreneurship, accountability, and the discipline required to build and sustain a successful organization. While her foundation was rooted in business, her life experiences would ultimately shape a deeper purpose — helping others navigate crises, complex systems, and life-changing care decisions with clarity and support.

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Joy’s path into healthcare advocacy began through caregiving for her own family. After leaving college to support her mother through a three-year battle with Stage IV lung cancer, she gained firsthand experience coordinating treatment, managing medical logistics, and navigating complex care systems. She later supported her brother through advanced heart failure and became a primary support for her first husband following his medical separation from military service as a disabled veteran.

Alongside her caregiving responsibilities, Joy built a strong professional foundation in corporate retail management and operations leadership, spending more than a decade advancing into corporate-level roles and leadership development, including Dale Carnegie training. She later returned to the Sacramento region and served as an Operations Director in the emergency dispatch and medical services sector, where she gained experience scaling service-based organizations and improving operational visibility in complex care environments.

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Joy’s healthcare experience became even more personal when her husband was diagnosed with kidney failure. Determined to improve his quality of life, she immersed herself in the medical process completing specialized training and certification to perform home hemodialysis so he could receive treatment safely and comfortably at home. In 2021, she became a living kidney donor, successfully donating a kidney to her husband and restoring his independence and long-term stability.

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Throughout her own health journey, including losing more than 250 pounds, early stages cervical cancer, and managing additional medical concerns. Joy developed a deep understanding of the physical, emotional, and systemic challenges patients face. This journey reinforced her commitment to proactive health advocacy, including the importance of comprehensive diagnostics, ongoing blood work, and trusting personal instincts when something doesn't feel right ,even when initial medical answers are inconclusive. In 2023, this proactive approach led to the identification and removal of pre-cancerous and early-stage colon polyps, significantly reducing her risk of developing colon cancer.

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These experiences shaped Joy’s belief that informed patients and strong self-advocacy can change outcomes, a principle she now brings to the families and clients she serves.

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Joy joined Scroll CMS.care as a Professional Healthcare Advocate, where her business expertise and personal experience quickly distinguished her as a leader. She has worked directly with families facing dementia, behavioral health challenges, chronic illness, addiction, and complex medical crises, developing specialized expertise in care coordination, resource navigation, and system advocacy.

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Today, as President of Scroll CMS.care and Scroll.care, Joy leads both the clinical advocacy and technology divisions of the organization. She focuses on expanding a vetted, background-checked provider network while building scalable technology that connects care seekers, professionals, and community resources in one trusted ecosystem.

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Known for her humanity-first leadership style, Joy is passionate about:

• Reducing overwhelm for families and caregivers

• Supporting ethical, mission-driven care providers

• Eliminating fragmented access to services

• Training the next generation of healthcare advocates

Her work is guided by a simple belief: no family should have to navigate crisis, care, and complex systems alone.

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Joy lives in the Greater Sacramento region with her family and remains deeply committed to strengthening her community and transforming the future of care through compassion, innovation, and integrity.

Mary Johnson

Mary Johnson brings a lifetime of resilience, compassion, and real-world advocacy to her role as a Professional Health Care Advocate, along with deep, firsthand knowledge of medical, behavioral health, mental health, and community-based social resources gained through decades of navigating complex care systems for her own family. Her path into this work wasn't shaped by a traditional career journey, but by years of standing beside loved ones through health challenges, life transitions, and moments when strong advocacy and coordination made all the difference.

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Mary’s early life was marked by significant adversity, including growing up in a home affected by untreated bipolar disorder and substance abuse, as well as her own later diagnosis of dyslexia. Despite these challenges, she developed determination, empathy, and a deep commitment to helping others. Caring for her grandparents and extended family at a young age gave her a strong sense of purpose and revealed the powerful impact of compassionate advocacy.

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At just 18 years old, Mary married and welcomed her first child, beginning her journey as a young wife and mother. She is now the proud mother of five children. During her marriage, Mary and her children experienced domestic violence. As a survivor, she faced these challenges with courage and perseverance, working tirelessly to build a safe, stable, and hopeful future for her family. Today, her children are strong, independent, and thriving—an accomplishment she considers one of her greatest achievements.

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Mental health advocacy has been central to Mary’s life. She has supported loved ones living with bipolar disorder, schizophrenia, and ADHD, serving as a lifelong advocate, protector, and guide. These deeply personal experiences have given her a clear understanding of the emotional, medical, and system-level complexities families face when navigating behavioral health and mental health care.

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In addition, Mary has coordinated care and support for parents, stepparents, grandparents, aunts, and uncles facing dementia, chronic illness, liver disease, addiction, and end-of-life transitions. Through these experiences, she developed practical knowledge, persistence, and a deep respect for the emotional and logistical challenges families encounter when managing complex care needs.

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While new to the professional healthcare advocacy field, Mary brings decades of lived advocacy, hard earned insight, and an unwavering commitment to helping others. She has transformed personal hardship into purpose and is dedicated to ensuring that individuals and families feel heard, supported, and empowered throughout their care journey.

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Mary is deeply grateful for the opportunity to grow as a Professional Health Care Advocate and values the mentorship, collaboration, and shared mission of her Scroll.care.CMS team as she continues to expand her skills and impact.

Jill Seoane

Jill Seoane is a compassionate and highly experienced Professional Health Care Advocate with more than eight years of experience supporting individuals and families through the complexities of aging, health challenges, and care transitions. With a heart for service and a strong foundation in care coordination, Jill specializes in creating personalized care plans, advocating for client needs, and ensuring every detail of care is organized, communicated, and aligned to support safety, dignity, and quality of life.

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At Scroll.care Case Management Services, Jill works closely with clients, families, healthcare providers, and community partners to close gaps in care, simplify decision-making, and bring clarity during times that can feel overwhelming. She is known for her calm presence, thoughtful communication, and ability to build trusted relationships that help families feel supported and confident every step of the way.

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Jill’s background includes extensive experience in operations management, staffing coordination, community outreach, and referral resource development. Her deep knowledge of the senior care landscape allows her to connect clients with trusted, vetted services that many families may not know exist, reducing stress while improving outcomes and continuity of care.

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A Teepa Snow Certified Positive Approach to Care® (PAC) Trainer, Jill brings specialized expertise in dementia and person-centered care practices that prioritize respect, understanding, and meaningful engagement.

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Married for 29 years and a proud mother of two, Jill’s personal values of commitment, compassion, and family centered care are reflected in the way she serves every client.